Privacy Policy
Our Commitment to Your Data Security
Who We Are
Empower Virtual Assistant Services is a virtual assistant consultancy service, operated by Nicola Berry, a sole trader, based in Scotland.
The Data We Collect About You
We may collect and process various types of personal data from you, including Identity, Contact, Financial, Transaction, Technical, Profile, and Usage Data, as well as any service-specific data you share with us.
How We Collect Your Data
We collect data through Direct Interactions (when you fill in forms, purchase services, or correspond with us) and Automated Technologies (like cookies on our website). We may also receive data from third parties such as analytics and payment providers.
How We Use Your Data
We only use your data to provide our services, manage our relationship with you, process payments, and comply with legal obligations. We will not use your data for marketing purposes unless you explicitly opt-in.
Data Security
We take the security of your data very seriously. We have implemented robust measures to protect your personal data from accidental loss, unauthorised access, alteration, or disclosure. These measures include:
- Secure Wi-Fi Networks & Data Encryption
- Strong Password Protection (updated every 90 days)
- Multi-Factor Authentication (MFA) where available
- Up-to-date Antivirus and Firewall Protection
- Secure Servers, Cloud Storage, and Backups
- Strict Access Controls (only Nicola has direct access)
- Regular Software Updates for the latest security patches
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal or accounting requirements. If your data is not actively used for services, we will not store it for longer than one year.
Your Legal Rights
Under UK GDPR, you have rights in relation to your personal data, including the right to request access, correction, erasure, and more. To exercise any of these rights, please contact us.
Cookie Policy
Our website uses cookies to enhance your browsing experience. These are small text files placed on your device that help us analyse website traffic (e.g., through Google Analytics) and ensure basic site functionality. By continuing to use our website, you consent to our use of these essential and analytical cookies.
Third-Party Links
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. This privacy statement does not govern such sites.
Contact Details
If you have any questions about this Privacy Policy or our data practices, please contact us:
nicola@empowervaservices.co.uk